ELEVATE MARKETING LTD TERMS AND CONDITIONS OF ENGAGEMENT

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All services Elevate Marketing Ltd provides are subject to the following terms and conditions.

In these terms and conditions of engagement, Elevate Marketing Ltd is also called “Elevate Marketing” or “We”.

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The client means the person or business accepting the terms of this engagement and is also referred to as “you” or “the client”.

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ACCEPTANCE

You can agree to these terms and conditions by any of the following options:

• Submitting the Terms & Conditions of Engagement online form below or via www.elevatemarketing.co.nz

• Signing and returning a proposal to Elevate Marketing

• Agreeing via email in writing in response to our terms and conditions

• Paying a project deposit

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PROJECT COST ESTIMATES AND PROPOSALS

Before commencing work on a project, a cost estimate or fixed price quotation detailing fees will be prepared for client approval. This is based on information provided by the client at the time of quoting work.

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Estimates and quotations are valid for 14 days from the date on the document or email.

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Any additional work outside the original project scope will be charged at Elevate Marketing’s standard hourly rate of $120 + GST per hour, with a minimum charge of 1 hour.

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There is a minimum billing time of 8 hours for new projects.

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Any one-off work, adhoc support, or additional work outside an agreed project scope will be charged at Elevate Marketing’s standard hourly rate of $120 + GST per hour.

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A minimum charge of 1 hour applies to all one-off work and support requests. Any additional time will also be billed in 1-hour blocks.

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This includes, but is not limited to, website updates, website fixes, copywriting, social media updates, content changes, admin support, email marketing updates, design amendments, marketing advice, and general support requests.

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Costs such as hosting, digital advertising, printing, art licensing or photography will be estimated and billed to the client.

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By engaging with our services, you are securing a dedicated block of our time, tailored to advancing your project with strategic focus and creative energy. Our extensive experience equips us to work with speed and efficiency.

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If we find that your project requires additional time to complete properly, we will advise you before proceeding where practical.

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Additionally, travel expenses will be invoiced at a rate of:

• $1.30 per kilometre travelled

• $90 + GST per hour travelled

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DISCOVERY MEETINGS AND SCOPING SESSIONS

Elevate Marketing offers a complimentary 30-minute discovery meeting to discuss your business goals and assess whether our services are the right fit.

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Where a discovery meeting extends beyond 30 minutes, the session will automatically transition into a paid marketing consultation at Elevate Marketing’s standard hourly rate of $120 + GST, with a minimum charge of 1 hour.

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For larger or more complex projects, Elevate Marketing may recommend a paid scoping session. This allows us to deep-dive into your marketing requirements and prepare a tailored proposal.

If you choose to proceed with a project or package, the scoping session fee will be credited against your first invoice.

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URGENT AND AFTER-HOURS WORK

Standard business hours are Monday to Friday, 9.00am to 4.30pm.

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Any work requested outside these hours, or with less than 24 business hours’ notice, will be considered urgent.

Urgent or after-hours work, including evenings and weekends, is billed at $180 + GST per hour, with a minimum charge of 1 hour.

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Weekend work is only available if pre-arranged and booked in advance.

Where urgent or after-hours work is required to meet a deadline, this will be confirmed in writing before proceeding.

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PAYMENT

A 50% non-refundable deposit payment will be due to Elevate Marketing to confirm your project prior to the start of work. The balance will be invoiced on completion of the work, due before final files are sent through.

Invoices are based on the project proposal.

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Ongoing projects will be invoiced on a work-in-progress basis on the last day of the month.

A final invoice will be issued upon completion of a project.

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Payment is due within 7 days of the invoice.

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Ongoing project hourly rates are reviewed periodically and we will provide notification of this.

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COPYRIGHT AND INTELLECTUAL PROPERTY

Artwork, images, website design and/or strategy files created by Elevate Marketing on behalf of the client will remain the property of Elevate Marketing until the client has made full payment.

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Once payment has been received, the client will own the rights to these completed design files.

The client gives Elevate Marketing the right to use websites and graphics created for the client for Elevate Marketing’s own marketing purposes, unless the client withdraws this permission.

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Proposal presentations and videos developed for clients by Elevate Marketing are for strategic internal use only. They are not to be reproduced or broadcast in any way.

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Some proposals may contain copyrighted images that are used as research examples for representational purposes only, without Elevate Marketing having copyright clearance.

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The client agrees not to share any proposal presentations created by Elevate Marketing in the public domain.

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IMAGES

Any images supplied to Elevate Marketing for use in a design project must be high resolution and accompanied by appropriate written approval of the photographer.

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Elevate Marketing will not be responsible for any legal issues or copyright breaches as a result of the use or printing of supplied images.

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Elevate Marketing can source high-resolution stock images with the correct commercial licence rights on your behalf.

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Elevate Marketing requires full payment prior to approved stock images being downloaded.

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PROOFING AND APPROVAL

Artwork is typically produced using client-approved copy.

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Although every care is taken with the handling and checking of content, errors can occasionally occur.

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It is the client’s responsibility to check and approve final proofs. These must be signed or otherwise evidenced as verified and the original proofs returned to Elevate Marketing prior to production commencing.

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Elevate Marketing is not liable for errors or variations in the finished work where such errors or variations were contained in the proof approved by the client.

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FILE SUPPLY

Logo files are supplied electronically to the client in print and web-friendly formats.

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Print files will be supplied as high-resolution PDFs with crop marks and bleed.

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If other file types are required, please specify this when asking for a quote. If unsure of the file type required, please explain your planned use.

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All original source and working files remain the property of Elevate Marketing unless otherwise arranged.

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FILE STORAGE

It is recommended that you download and store any files sent to you in your own secure cloud storage system.

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Any links to files sent to you are temporary and provided for you to gain access to your files.

Elevate Marketing is not liable if you lose files we create and send to you after project completion.

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PRIVACY

Your privacy is important.

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Elevate Marketing respects your privacy and personal details.

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Any information supplied to Elevate Marketing during the design process will be solely used for that purpose and not disclosed to any third parties without written consent of the client.

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You have the right to request access to any personal information held by us about you.

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SUBCONTRACTORS

Elevate Marketing reserves the right to hire subcontractors on any given project should the need arise.

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PROJECT OR CONTRACT TERMINATION

You may cancel the contract at any time.

Elevate Marketing reserves the right to cancel this contract for non-payment.

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If the contract is cancelled for non-payment, all work produced for the client remains the property of Elevate Marketing.

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If a project is terminated, all fees and disbursements incurred up to the date of termination will be calculated and invoiced to the client.

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Where Elevate Marketing has built a website for the client, Elevate Marketing reserves the right to remove the client’s website from the marketplace until such time as any overdue debts are paid in full.

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Elevate Marketing reserves the right to charge a late fee of 5% on any amount not paid in full by the due date.

The client is liable for all debt collection costs, including legal expenses, incurred in recovering debts owed to Elevate Marketing.

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CONTACT DETAILS

Email: info@elevatemarketing.co.nz

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Website: www.elevatemarketing.co.nz

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Phone: 027 765 6698